Technical support
A whole team at your disposal
Our highly qualified technical team is at your disposal to clarify any doubt and solve any incident, consult designs, extensions, formats, and other technical documents.
They are professionals who have extensive experience in the pharmaceutical and cosmetic packaging sector, they continually receive relevant training and are aimed at providing the best service to our customers.
Personalized and uninterrupted customer service
Following this philosophy, each customer is assigned a Customer Service Agent, whose duties essentially include assisting customers throughout the life of the product, analyzing problems and offering solutions, providing technical support, and monitoring projects and warranties.
After-sales Service
Our 24/7 technical support is at your disposal
Our technicians can provide urgent technical support by phone 24/7.
Our remote technical service, being fast and reliable, will minimize downtime, reduce production interruptions and eliminate the need for a technician to travel to your facilities.
Our field technicians are at your disposal to solve any tricky incident as well as to help out with equipment maintenance, upgrades, modifications, new formats, etc.